FAQs

Frequently Asked Questions

Everything you want to know about our products and services

Product Selection

How do I assemble the product?
For products requiring assembly, we provide detailed instructions so you can set them up yourself (these are mostly knock-down items). For reception desks and bar counters, our team can also offer professional assembly assistance if needed.
Not sure if the product suits my space?
Just share your requirements, usage scenario, and exact dimensions with our support team, and we’ll recommend the perfect fit for you.
What materials are your products made from?
Full material details are listed in the product description for each item. If you have any questions about the materials, feel free to reach out to our support team.

Payment Methods

What payment methods do you support?
We accept all major payment methods via Shopify payment, including credit/debit cards (Mastercard, Visa), Google Pay, and Apple Pay.
Can I pay in instalments?
Direct instalment plans aren’t available via our checkout, but we do offer a 25% deposit option for custom orders. The balance is then paid upon delivery. This option is not available for New Zealand customers.
Can I pay via bank transfer?
Yes, customers in Australia and New Zealand can pay via bank transfer. Please contact our support team to arrange this.

Custom Products

Which products can be customised?Popular
Most items on our website are customisable, with the exception of reception desks and bar counters. Customisation options include internal storage configuration, colour, length, and height. For details, please check with our customer service team.
How much does customisation cost?
Adjustments to colour or internal structure are free of charge. However, modifications to length, height, materials, or additional components will incur an extra fee.

Customer Protection

Worried about shipping damage?
We offer a 25% deposit pre-order service. Your order will be shipped only after it’s inspected and cleared at our warehouse, significantly reducing the risk of damage during transit.
Concerned about product quality?
All our products comply with Australian and New Zealand consumer laws and come with a 3-year warranty. If a product defect arises due to quality issues, we’ll repair or replace the affected parts free of charge.

About CaGu MoDu

Who are you?
We are an Australian-owned brand with a global supply chain, specialising in cabinet, shelf, table, and desk solutions. We excel in producing custom and small-batch orders, and can manufacture products to your exact specifications, including material and dimensional requirements. If you provide a design drawing, we can bring it to life.
Where are you based
We are a New Zealand-registered business with warehouses in Sydney, Melbourne, and Brisbane for local stock and deliveries. Our manufacturing facilities are located in China, with over a decade of furniture production experience.
Why do you offer so many product styles?
Most of our products are pre-order based, which allows us to offer hundreds of styles at highly competitive prices. For urgent orders, we also hold stock in our Australian warehouses, enabling next-week delivery to major cities.

Warranty Policy

What warranty do you offer?3 Years
We provide a 3-year warranty on all products. For pre-assembled items, customers can inspect at our warehouse before making final payment, then our delivery team will arrange shipping to your address.

Still Have Questions?

Our team is here to help. Get in touch with us directly!

+61 468 089 835