Refund Return and Cancellation
Refund Return and Cancellation Policy
Nothing in our policies limits your rights under the Australian Consumer Law (ACL).
Major failure: Refund, replacement (if available), or compensation for loss of value.
Minor failure: Repair, replacement, or refund within a reasonable time.
Please include your order number contact customer support team for any product issues.
Colour
Actual products may slightly differ in colors from the colors displayed on our website. For actual product photos, please contact customer service with the SKU or check product reviews.
Product Inspection and Return Period
30-Day Return Window:
We offer a 30-day return period for eligible products returning.
Reporting Product Issues:
Subject to your rights under the Australian Consumer Law, product defects or issues must be reported within 72 hours of receipt by sending photos and a description to our support team, our support team will reply shortly to provide the return shipping address.
Resolution Process:
We will respond promptly to discuss and arrange an appropriate solution.
Unaccepted Returns
Subject to the ACL, any request for repair, replacement or refund in any of the following circumstances no accepted:
- change of mind and/or personal preference after delivery;
- damage caused by using;
- keeping the product in improper conditions;
- modified or altered product;
- furniture product that is assembled or installed
Refund Process
If applicable, all refunds are usually issued through your original method of payment. For any payment originally made by credit card, it usually takes up to 3-10 business days to refund. Please do not make any payment withdrawal request from your credit card provider after refunding which may delay or stop our refund process.
Pre-Order Cancellation
Before production begins: Full refund available.
After production begins: 25% cancellation fee applies to cover material costs.
After shipment: 75% cancellation fee applies to cover production and logistics costs.
Delivery and Damaged
Deliveries are handled by third-party carriers such as Allied. In Sydney, Brisbane, and Melbourne metro areas, our long-term local delivery partners provide more flexible scheduling and attentive customer service.
If your product arrives damaged, notify support@cagumodu.com within 72 hours of delivery with your order number and photos.
Acceptance of This Policy
Acknowledge and agree that that you have read, understood and agreed with this policy by making any purchase on this website.
We reserve the right to make any amendment to this policy at any time and will update any amendment made at the relevant section of the website.
Contact Information
Email: support@cagumodu.com
Ph: +61 468 069 835